Every Missed Call is a Guest Booking Somewhere Else
Handle reservations, answer guest questions, manage requests, and deliver a five-star phone experience 24/7, without your front desk team being tied to the phone.
The Problem
Where Client Experience
Breaks Down
Handle client inquiries, qualify leads, route urgent matters, and book advisor appointments automatically 24/7, without your team managing routine call volume.
Problem
Guests call to book outside reception hours
Front desk is managing check ins when the phone rings
Guest inquiries require consistent, accurate answers across every call
Reality
Goes to voicemail. They visit a booking platform, pay the commission, and your margin shrinks.
Calls go unanswered. The guest on the other end books with a competitor who picked up.
Staff give different answers on different days. Inconsistency damages trust and reputation.
Success Stats
Where Client Experience Breaks Down
Guest Calls Managed
Trusted AI reception for high volume guest calls and reservations.
Reservations Handled Automatically
AI books rooms directly no commissions or manual work.
Process
How Audiva Works for Hospitality
Audiva answers calls 24/7, identifies the caller type, handles inquiries, books appointments, and syncs with your calendar. Clients get SMS confirmations, and complex requests are smoothly transferred to staff with a full summary.
Features
Features Specific to Hospitality
Designed to support the guest-experience-driven nature of hospitality operations Audiva helps independent hotels, boutique properties, serviced apartments, and hospitality groups handle every guest call with the warmth, accuracy, and professionalism your brand reputation demands at any hour, at any call volume.
24/7 reservation handling
Answers every booking call boosting direct reservations.
Property-specific Q&A
Answers guest questions accurately every time.
Availability checking & direct booking
Checks availability and confirms bookings no commissions.
In-stay guest request handling
Captures guest requests and routes them instantly.
Group booking & event inquiry capture
Routes group and event inquiries with full details captured.
Complaint & issue escalation
Flags unhappy guests and escalates with full context.
Multilingual guest support
Automatically responds in the guest’s language.
Case Study Tutorial
From Setup to Guest Booking Conversations in Minutes
Deliver a five-star phone experience with an AI receptionist built for hospitality. Once configured, your AI assistant answers every guest call, handles reservation and amenity inquiries, captures in-stay requests, and routes complex matters to your team all automatically, 24/7, with the warmth your brand demands.
(WE WILL ADD A RECORDED DEMO FOR HOSPITALITY IN THE VIDEO BOX)
"We stopped losing bookings after hours Audiva handles every call. Direct bookings increased by 31% in two months."
General Manager
"Audiva answers guests in their language,anytime. Guest satisfaction improved immediately."
International Hotel Group
"Audiva captured a 2am issue and alerted the manager instantly. The guest was impressed by the fast response."
Operations Director
Audiva Speaks Many Languages
Our platform is fully multilingual — supporting global communication across 20+ languages with native accuracy and cultural tone.
Integration
Connect Audiva With Your Favourite Tools
Don't see your system? We add integrations based on property requests and publish our roadmap openly.
Security & Compliance
Built for Privacy,
Security, and Trust
Audiva is designed with strict security standards to protect sensitive data, ensure compliance, and give your team and clients complete peace of mind.
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Faqs
