Our Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Audiva collects, uses, and protects your personal information when you visit our website, use our AI voice services, or interact with our platform.

Information We Collect

Effective Date: September 16, 2025

Last Updated: September 16, 2025

Audiva ("we," "our," or "us") provides AI-powered voice reception and business automation services. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including integrations with Google products such as Google Calendar.

Information We Collect

Account Information

Name, email address, phone number, and business details you provide when creating an Audiva account.

Google Calendar Data

With your explicit consent, Audiva may access your Google Calendar events, event details (titles, times, attendees), and availability information.

Usage Information

Log data such as IP address, browser type, device information, and usage patterns.

Communications

Messages, support requests, or feedback you send to us. We only request the minimum data necessary to deliver the features you enable.

How We Use Your Information

We use your information to:
● Provide and operate Audiva’s AI receptionist and automation features
● Sync and schedule appointments using your Google Calendar
● Improve our services and develop new features
● Provide customer support
● Comply with legal obligations

We do not sell, rent, or trade your personal data.

Google API Services Disclosure

Audiva’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements.

● Data is used solely for calendar integrations (reading, creating, updating events)
● Data is not shared with advertisers or third parties
● Data is stored securely and only as long as necessary to provide the requested service

Data Sharing & Disclosure

We may share your information only in the following situations:
● Service Providers: Trusted vendors (cloud hosting, payment processors)
● Legal Requirements: If required by law, subpoena, or court order
● Business Transfers: In case of merger, acquisition, or asset sale (you will be notified)

Data Retention & Deletion

● We retain your data only as long as needed
● You may request deletion anytime at contact@audiva.ai
● If you revoke Google Calendar access, all stored Google data is deleted permanently

Security

We use industry-standard security practices, including:
● Encryption in transit and at rest
● Access controls and authentication safeguards
● Continuous monitoring for vulnerabilities

While we implement strong protections, no online system is completely risk-free.